Find answers to the most common questions about ZenFate services
ZenFate is a digital platform that combines ancient Eastern wisdom with modern technology to provide personalized insights through I Ching readings, Chinese astrology, and energy balancing recommendations. We aim to help you navigate life's challenges with greater clarity and peace of mind.
ZenFate readings are based on traditional Eastern divination systems that have been practiced for thousands of years. Our AI-enhanced interpretations combine this ancient wisdom with modern understanding, providing meaningful insights that many users find valuable for self-reflection. However, we encourage you to use these readings as guidance rather than absolute predictions.
Not at all! We've designed ZenFate to be accessible to everyone, regardless of your background knowledge. Our interpretations translate complex Eastern concepts into clear, practical insights that anyone can understand and apply to their daily life.
Traditional practitioners recommend consulting the I Ching when you have a specific question or situation that needs clarity. Some users check daily for general guidance, while others reserve readings for important decisions. We suggest finding a rhythm that feels meaningful to you without becoming dependent on readings for every small decision.
Yes! With a ZenFate account, all your readings are automatically saved in your personal dashboard. You can revisit them anytime to track patterns in your journey or review guidance that becomes more relevant with time. Many users find value in looking back at readings months later with fresh perspective.
For the most accurate birth chart analysis (Bazi), we need your date of birth (year, month, day) and time of birth as precise as possible. However, if you don't know your exact birth time, you can still receive valuable insights based on your birth date alone, though some aspects of the reading will be more general.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment methods. All transactions are processed through secure payment gateways to ensure your financial information remains protected.
You can cancel your subscription at any time through your account settings. Navigate to "Subscription" in your dashboard and select "Cancel Subscription." Your subscription will remain active until the end of your current billing period, after which it will not renew.
We offer a 7-day satisfaction guarantee for new subscribers. If you're not completely satisfied with our premium services within the first 7 days, please contact our customer support team for a full refund. After this period, refunds are considered on a case-by-case basis according to our refund policy.
For account access issues, first try resetting your password using the "Forgot Password" link on the login page. If that doesn't resolve your issue, please contact our support team at support@zenfate.com with details about the problem you're experiencing. We typically respond within 24 hours.
Absolutely. We use industry-standard encryption and security practices to protect your personal information. We never share your data with third parties without your explicit consent, and we do not use your birth information or questions for any purpose other than providing you with accurate readings. Please see our Privacy Policy for more details.
Our customer support team is available via email at support@zenfate.com. For premium members, we also offer priority support through live chat available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
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